General terms and conditions
General provisions
Exclusion and Limitation of responsibilities.
  1. Olimpwin in the following text referred as the organizer, is not responsible for any damages caused from system crashes, incorrect, delayed, or intentionally manipulated transmission of information, unless if this is not the intention or indelicate negligence.
  2. Insurance of the organizer refers only to the stake or the amount of unpaid winnings.
  3. Organizer is not responsible for errors in spelling, transmission and/or evaluating. The organizer reserves the right to correct obvious errors caused by entering the coefficients for betting and/or entering the final results of the events, even after they have ended, with the possibility of canceling the bets.
  4. Organizer is not responsible for accuracy, completeness and update of available informations, organizer also does not take responsibility for accuracy of the live result, statistics and information of the results via email or SMS- messages, as well as the current live bet results. All of information given is entirely for informational purposes and they are disposed to subsequent verification and transformation.
  5. Winnings which are realized due to technical errors, failure or problems with the transmission, organizer reserve the right to cancel it. In such cases the deposit will be credited back to the user account. User who intentionally attempt to take advantage of technical and/or administrative errors organizer will held responsible for all damages which are result of their actions.
  6. Only bet that is stored in our records will be accepted as valid.
  7. User is responsible for confidentiality and legal use of his account, for all damages which are caused by account abuse, user accepts full responsibility.
  8. The Organizer reserve right to exclude user from participating in betting and playing without giving any reason.We reserve the right without giving any reason to refuse new account application, and close the same.
  9. The organizer can not be responsible for possible sanctions of the user where participating in sports betting, multiplayer poker, casino games, or in games which are similar to the lottery games, is forbidden, or it is subject to any legal restrictions. Organizer does not have obligation to give any further information, warnings or further explanation of the legal regulation of betting in some countries. Organizer is not responsible for losses which are results of legislation by the user in any country
Responsibilities of the user, privacy of your account and other personal information
  1. Approaching to the Olimpwin site you agreed to the conditions and provisions of the General terms of business, also you agreed that terms and conditions can change and in such case you would oblige . The user is obliged to login ,at least once a month, on the webiste to keep up with latest updates and possible changes to the terms and conditions.
  2. Placing bets or participating in games, the user declares that he is legal of age according to the law of the country to be participating in such activities.
  3. Placing bets or participating in games and betting, the user agrees and understands the terms of registration of bets, posseses necessary business and health requirements, and that section about Rules has been understood before proceeding with betting.
  4. In the case of failure or violation of any part of this article, the organizer reserves the right to close the account and take all necessary legal actions
  5. The user is informed and gives consent that personal information given to Olimpwin upon registration of the account will to be stored and processed electronically.
  6. A user's personal information will not be forwarded to a third party in any form, unless authorized by the user.
  7. We reserve the right to inform customers about our products, promotions and updates via e-mail, phone or mail, unless the user wishes not to be contacted in this way.
  8. If an error occurs when updating status on the account, the user is required to notify immediately the organizer. Any funds credited to the account by error are not user’s property, and the organizer reserves the right to correct these errors, and to immediately inform the user.
  9. In order to prevent match-fixing and manipulation of supply, we reserve the right to forward user’s information to the authorities, sport association or a third party who will investigate and action to these violations if there is any indications that user might be participating in such activities including all current bets and possible winning.
Intellectual Property
  1. Any publishing, transmission, reproduction or use of contents downloaded from our site is strictly prohibited, except if downloading for personal use on personal computer. Other downloads will be considered as violation of intellectual property and will be sanctioned.We are not responsible for any computer and mobile failure, telecommunications and internet connections or for software errors on user’s computer.
  2. General terms and conditions as well as the entire system regulated by the same, are intellectual property of the organizer and each user who registers declares that he accepts these as such.
  3. Sport related betting system, multiplayer poker, casino games and games which are similar to the lottery games are protected by copyrights as unity, as well as its individual parts. Any partial or complete download of the unity, individual part or ideas itself, is prohibited.
Payment policy
Methods of payment
  1. Deposit on our online account can be made in one of the following ways: paysafecard, Tabacco spress+, J&A System and payment cards - Maestro, MasterCard or Visa that support payment over the Internet. Deposit with Visa card is possible only for cards provided by Montenegro banks. Payment by cards is realized in cooperation with AllSecure doo and Hipotekarna Banka AD Podgorica and is done in a secure and certified way through AllSecure Paymet Gateway, by simply entering data from the payment card. After entering the card data and confirming the payment, the bank authorizes the transaction and thus it is approved and enters the further processing process. The amount will be reserved on your card (account) and will not be available for another purpose. Check with the card issuing bank to see if your card supports online payments.
Data protection when paying by cards
  1. Payment for products on our online store can be made in one of the following ways: PaySafeCard, mPAY, J&A System and payment cards - Maestro or MasterCard that support online payment. Payment by cards is realized in cooperation with AllSecure doo and Hipotekarna Banka AD Podgorica and is done in a secure and certified way through AllSecure Paymet Gateway, by simply entering data from the payment card. After entering the card data and confirming the payment, the bank authorizes the transaction and thus it is approved and enters the further processing process. The amount will be reserved on your card (account) and will not be available for another purpose. Check with the card issuing bank to see if your card supports online payments.
Registration of payment methods
  1. When customer card information is TOKENIZED at the customer's request or decision (stored in a certified manner for later use), this information is stored on AllSecure PCI-DSS level 1 certified servers. Thus tokenized card data is transmitted in a completely secure and certified manner. At no time does the merchant have access to card number data and other sensitive data, but he receives a reference number (token) which only he can use in accordance with the conditions agreed with the customer. The customer has the option of deregistering a previously registered card, as well as changing the details of a previously tokenized card.
Money refund
  1. In the case of a refund to a customer who has previously paid for one of the payment cards, in part or in full, and regardless of the reason for the refund, the refund is made exclusively through the same Maestro, MasterCard or Visa card used for payment. This means that our bank will, at our request, refund the funds to the cardholder's account.
Payment Conversion Statement (Montenegro)
Payment Conversion Statement (Montenegro)
  1. Please note that all payments will be effected in Euro (EUR). If the payment is done using foreign issuers payment cards, total amount of transaction will be converted into bank settlement currency, according to the current exchange rate of Mastercard or Visa.
  1. To place bets on user must register betting account. An application for registration will be made by filling out and sending the application which contains required and optional information.. Required information is: users name, password, date of birth, email, personal questions and answers, combinations of the numbers, first name, last name, address . Optional : phone number.
  2. User is responsible for the accuracy of the given information, in case of giving false Olimpwin has the right to terminate the user's account and to withhold a payment of the possible profit. At Olimpwin request, user is obligated to send a copy of personal document with picture (passport, driving license, ID etc).
  3. If the user does not wish to receive any new letters regarding any promotions and other information via email, mobile phone or mail can cancel it without any explanation. User is aware that closing of an account could take up to 24 h due to administrative and tecnical reasons.
  1. After successfully account set up, all bets, transactions, stakes and gains are processed through account.
  2. User CAN NOT have more than one account.
  3. Creation of new accounts by existing users ( for purpose of promotional bonus offers, avoiding the payment limit or other) will result in immediate termination of the account and cancel all placed bets and withdraw all possible bonuses. Any criminal act will be reported to the competent authorities. Amounts which are received through promotional bonus, and profits earned on the basis of these will be considered invalid and will not be a payout.
  4. The user can set up a permanent or a temporary time limit through which he will no be able to use the service -self-blockade
  5. Self blockade can be set up for a day ,a week, a month, three months or indefinitely, depending on a user himself. After the expiration of the self blockade, betting and games are available to the user without any restriction.
  6. If users account is inactive for a period of 12 months meaning no bets were placed nor any games like Poker, Casino are played account will be deactivated.
Privacy policy
Privacy Policy Definitions
  1. This Privacy Policy regulates the practice of collecting information from users when using the website, as well as their storage in the databases of our company MULTIMAT d.o.o. Our privacy policy covers the reasons how and why we collect, use and protect your personal information. We reserve the discretion to change this Privacy Policy at any time and for the amended text to become valid immediately upon its publication on the Website. Continuation of your use of the Website after the changes, implies that you accept all the terms of the amended Privacy Policy. Therefore, we advise users to periodically re-read in detail the information contained in the Privacy Policy, in order to be informed of any changes.
Method of data collection and use
  1. During your visit to the site, we may collect your personal information that is necessary to set up your account, for the purpose of payment or delivery of our service. We use your personal data exclusively to enable us to provide you with the products and services you want to meet your requirements or to customize our offer, ie to personalize it, improve the operation of the Website, ensure verification of administrative tasks, establish contact with you. , improve our advertising and promotional results and improve our offer of services in the market, as well as for the purpose of cooperation with law enforcement institutions. We do not sell or rent your personal information to third parties, for their marketing purposes without first giving you the opportunity to opt out of this option. However, we may disclose your information to our business units and partners, which are part of this Privacy Policy. We will never and under no circumstances misuse your personal information. In the following sections, we will explain the ways and reasons for the possible provision of your information, for the needs of the normal operation of the Website.
Data storage
  1. MULTIMAT d.o.o., as a service provider on the Website, makes every effort to protect your privacy when you are "online" as a user. Your personal information is kept secure and confidential, and processed in a lawful manner in accordance with this privacy policy. We take appropriate technical and organizational measures to protect against unauthorized and unlawful access to and processing of your personal data, including the encryption of your information. We will retain your information for as long as necessary to process your account, your payment, refund your funds, respond to your complaint or provide you with the promotional information you have applied for.
  1. A cookie is information stored on your computer by a website you visit. Cookies usually store your settings, settings for a website, such as your preferred language or address. Later, when you open the same website again, the internet browser sends back the cookies that belong to that page. This allows the site to recognize you and display information tailored to your needs. If you do not want our website to have access to your cookies, you can block them. Most web browsers allow you to block cookies. You can do this through the Settings of your web browser.
Betting for real money
Deposit, start of betting
  1.  To participate in betting and games with funds user must deposite a minimum amount of funds to user's account , or can use any bonus credit received from marketing.
  2. For successfully placed bet, a user must have a minimum amount on the account prescribed by conditions of the minimum bet.
  3.  Citizens of the U.S. are not allowed register fo an account.
Betting fraud, manipulation of the games.
  1. If the organizer notices frequent and conspicuous betting, or there is suspicion of manipulating of a events and results, according to its own consciousness organizer reserves the right to exclude any offer for competition or series of events, or delay or deny payment for a competition or series of events, until the competition or series of events is declared clean.
  2. By placing the bet user confirms that he has no knowledge of the ultimate outcome of the events on that bet.
  3. User accepts and agrees that if the bet is paid to an incorrect offer because 'Live' broadcasts is delay, and one team has gained a considerable advantage and organizer was unaware of that due to delay , then the bets will be canceled.
  4. The organizer reserves the right to cancel all bets if transmission or other technical problems occur as well as suspicion of a fraud.
  5. If the organizer sees frequent incidents with the attempts of the late payments of bets, and exploiting the time lag on live betting, such actions will be considered as an attempt of a fraud and it will be proceeded according to the rules.
  6. The organizer reserves the right to cancel a bet if the gain is achieved due to technical errors, defects or problems with the transmission. In this case, the stake is returned to the user's account.
  7. The organizer will hold users responsible for any damages caused from the intentional use of technical or administrative errors.
  8. It is strictly prohibited to use any mechanical, electronic or any other devices for decision making in any game as a user or client of Olimpwin
  9. The user sends a request for a bet. Repeated requests by selecting it with the same or another user can afterwards be canceled in the following cases: ◦ due to frequency and equivalent of requests organizer reasonably believes that the user acts as an assistants or association. ◦ when multiple bets are reported in a short period of time for the same event.In any of these cases, the organizer will make the payment of the amount that would be accepted for a user who is placing a bet.
Payout limit
  1. Limits of payment the user can check on his account and they are in accordance with our standards. The organizer has the right at any time to correct limits, raising or lowering them.
  2. Users have ability to send a request themselves for the establishment or adjustment of limits. In this case, the payment limit specified by the user may be revoked at his request. The user can set the request to organizer for a higher limit than the standard deposit limit.
  3. The organizer reserves the right to refuse this request, or if it is accepted for the particular case at any time limit can be returned to the standard limit. .
  4. The organizer reserves the right without giving any explanations to set additional limits on specific events or players.
Disposition of funds in the account
  1. The user may at any time dispose whit his funds on the account.
  2. Funds that is tied up in a bet / game is not possible to dispose of.
  3. If user benefited, due to invested funds, and got promotional bonus and is requesting a withdrawal of funds from which he received the bonus before he achieved the minimum number of payments of that bonus funds in order to become valid, the bonus will be revoked.
  4. If the funds are deposited to the user account due to error, he is oblige to inform the organizer immediately. Any winning bets that directly or indirectly rely on the team, mistakenly assigned amounts, are void.
  5. If the user withdraws funds which are mistakenly credited to his account.or placed the bet and lost it, the organizer reserves the right to offset amounts due.
  6. If the stake is not used for playing or betting, and there is suspicion of abuse (no bets ) it shall be deemed that the user abuses the fluctuation of exchange rates. In that case, the organizer has the right to cancel the appropriate bet / s, and request reimbursement of all expenses incurred to such investments and close customer accounts.
  7. The organizer reserves the right to request a clearly visible copy of your credit card to be protected against fraud through the same
  8. When depositing money on the account users grant that they do not:
    -take the funds that come from criminal activities
    -take the money by credit card for which they do not have authorization or coverage
Promo funds for betting, bonuses.
  1. Received bonus for betting , can only be used as a bet in games and cannot be assigned elsewhere or be paid out until all conditions of invested funds from received bonus are met.
  2. Bonuses, received from the organizer, must be used within two months of receipt at the account, and fully invested in the manner and amount as prescribed in terms and conditions of obtaining the bonus. Otherwise the organizer will provide bonuses cancel.
  3. Bonus does not become manipulative (is not possible to withdraw, but only invest in playing or betting), until the user has not invested it as much times and on those odds as much it was announced in bonus.
  4. If the user seeks pay out before the fulfillment of these conditions user will lose received bonus.
  5. Betting on both possible outcomes of some matches and similar stakes in the games or casino (bet on "1" and "2" in tennis matches, betting on black / red or odd / even in the casino, etc.) which serve only to achieve the conditions for the fulfillment of the bonus, do not count in the bet necessary for bonus
  6. It is not allowed to open multiple accounts in order to obtain an additional bonus. In the case abuse bonuses will be reversed, and the accounts will be closed. One user cannot use simultaneously more bonuses (if the organizer does not specify otherwise).
  7. The organizer reserves the right to end marketing campaign early.
  1. Before the first payout from the account is made, user must provide a valid copy of the official document with clear photo. The organizer will on the basis of a copy of the official document verify the identity of the information provided during registration (name, surname and date of birth). Payout will be exclusively made to the account holder.
  2. The organizer may, if it is necessary, request additional copies of documents or statements such as a registered account in a user’s name with registered addresses, bank statement, etc., all for the purpose of security against identity theft.
  3. The user agrees to provide information about his account in order to place bets. User is aware that the organizer reserves the right to use the information in order to transfer the funds.
  4. The organizer reserves the right to change the methods of payment in certain cases. Olimpwin is not resposibile for any changes in payout amount which can be influecend by exchange rate fluctuation.
Access to the account
  1. Each user is held responsible for the confidentiality of his betting account, and he is obliged to prohibit the use of his betting account from the third party.
  2. To access the account the user is expected to use the password and the code selected upon registration. Organizer is not familiar with the user's password.
  3. The user shall not allow the third party to use login information of own betting account.
  4. The user accepts full responsibility for the consequences of non-compliance and confidentiality of data access. Username, password and personal question should be kept confidential. All activity on the account, starting from login, are recorded on the user’s account and organizer is not liable these.
The procedure of claim status, and account activity
  1. Any claims regarding your account statement and the balance therein must be appeal within 14 days of events to which complaint relate. Failure to appeal within 14 days will be considered that the user agrees to the condition and trends on the account.
  2. For all legal matters between user and Olimpwin (except norms that refer to private international law) a general business conditions are applied.
  3. Olimpwin is running on the Central European Time "UTC +1" standard time, unless otherwise indicated.
  4. We reserve the right to edit and update the General Terms and conditions.
  5. In the case of differences in the versions of the General Terms and conditions in other languages ​​and Serbian language, Serbian version of general terms and conditions is valid.
Money transfer
Money transfer
  1. The amount that the user can transfer is determined on a daily and monthly basis.
  2. Organizer for each user separately determined the amounts of money which are allowed him to transfer.
  3. The organizer has the right at any time to change the amount of money allowed for the transfer or completely prohibit the transfer of money.
  4. Money transfer cannot be used for payment of services or goods.
  5. The money that the user receives through money transfers can be used on the entire Olimpwin offer.
  6. The user who receives the money via money transfer cannot pay out money or transfer it to a third party.
  7. The user who receives the money via money transfer can pay out money or transfer it to a third party only after he put bets on Sports Betting or Live Betting in the amount of received money.